We'd love to hear from our customers or potential partners!
Email us with any questions you may have: firstname.lastname@example.org
We'll try to get back to you within 24 hours, but sometimes it can take a few days.
You can also write to us at:
Is the user guide multi-language?
Yes! The user guide is in English, German, French, Italian, Spanish, and Simplified Chinese.
Which music player do you recommend?
We recommend players which support FLAC and 24-bit files. On our Windows computers we use JRiver, and good free options include foobar2000 and MusicBee. Whichever player you use, make sure to enable WASAPI output in the settings (called "Windows Audio Session" in iTunes). If you're using a Mac computer, JRiver is also available and another option is Audirvana. The best player for Linux is probably Guayadeque. Although expensive, Roon is an increasingly popular choice among audiophiles, and it's available for Windows, MacOS, and Linux.
Our favorite music streaming service is Tidal (with the "HiFi" plan) as all songs are lossless FLAC, and recently 24-bit files have become available (called "Masters"). Be sure to enable "Exclusive Mode" in the settings. If you use Spotify, be sure to upgrade to the Premium plan for much better quality, and enable "High quality streaming" in the settings.
Are you developing a subwoofer?
A subwoofer is currently in development, and the design will be complementary to the ESSENCE. It will also feature a cast aluminium enclosure. However, it is unlikely to be available before 2018. If you can't wait that long, email us and we can offer some recommendations for reasonably priced alternatives. Most subwoofers are compatible with the ESSENCE's 3.5mm Sub output. If your subwoofer doesn't have a 3.5mm input, 3.5mm to RCA cables or adapters are readily available.