Direct purchases

Feniks Audio warrants the ESSENCE against defects in material or workmanship for a period of three (3) years from the date of purchase from this web store or from an authorized retailer. This warranty does not cover normal wear and tear, electrical or mechanical damage resulting from misuse or abuse, lack of reasonable care, damage due to force majeure or natural forces, products with removed or defaced serial numbers, products whose cabinets have been opened by the end-user, or products previously repaired by an unauthorized service center.

Repairs or replacement under this warranty are subject to submission of a sales invoice. Shipment of the defective item for repair under this warranty will be at the customer’s own risk and expense. This warranty is transferable provided the other terms are met. At it’s own option, Feniks Audio will repair or replace items returned for repair under this warranty. A replacement product or part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever is longer.

In some countries, product liability legislation may give you other rights beyond the scope of this warranty. Where this applies, such rights may replace the rights and conditions stated in this warranty.

Retailer purchases

Please contact the local retailer from where you made your purchase for warranty inquiries.